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2003 Jun 02 11:09

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Re: [vox] fun tech support call
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Re: [vox] fun tech support call



Not too much of a surprise, as lots of call centers over the years have 
been outsourced to 3 places, India, Ireland and the Netherlands, the first 
2 for cost + level of local tech literacy reasons, the latter for location 
and large stable of multiple language support options.

z

On 2 Jun 2003, Charles McLaughlin wrote:
> 
> The kinda funny thing is.... The tech support guy had a nice accent, so
> I asked him where he was.  He was in India!  Not surprising really, I've
> heard of many support services based in India.  So I told him that I use
> Linux and said he uses Linux at home but "was not trained" to support
> Linux at NetGear.  Again, I wasn't surprised he uses Linux -- because if
> its popularity in India.  He uses SuSE -- which I guess is popular
> overseas.  He told me he prefers Linux, but has to support Winbloze at
> work.  So sad... ;-)

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