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Re: [vox] [OT] radio shack
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Re: [vox] [OT] radio shack



On Thu, Jan 23, 2003 at 09:21:23AM -0800, Rick Moen wrote:
> Quoting Micah J. Cowan (micah@cowan.name):
> 
> > ...on and on... makes me suspect the guy has no clue what a gateway
> > actually is...
> 
> Sadly, they're typically not allowed to display any clues they might have.
> Front-line support techs most often are required to work pretty much
> solely from furnished scripts.  If your needs differ from their scripts,
> then they have to find a way to fit them in.  
> 
> Most shops have been trying to cut support costs to the bone, and
> therefore hire very low-paid staffers and deliberately deprive them of
> discretion in the performance of their duties.  Supposedly, this
> guarantees level of service.  They really do think that way.

Yeah it gives everyone a uniformly cr*ppy level of service :-(.  If
the companies think that this is getting them anything accept pissed
off customers they are idiots.

Joel
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