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2003 Jan 10 11:54

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Re: [vox] first bad experience with e-commerce - need advice
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Re: [vox] first bad experience with e-commerce - need advice

Sounds like the vendor is running out of money, and will
likely leave a bunch of creditors in the lurch.  I hope you
get your book.

Rod Roark, Sunset Systems     http://www.sunsetsystems.com/
Offering preconfigured Linux computers, custom software and
remote system administration services.
Public Key: http://www.sunsetsystems.com/rodspublickey.asc

On Friday 10 January 2003 10:37 am, Peter Jay Salzman wrote:
> hola,
> i ordered an out-of-print book from amazon.com.  it was actually sold by
> a private seller, amazon@totalcampus.com.  amazon advertises books being
> sold by other companies and individuals in addition to selling its own
> merchandise.
> the book was ordered 11dec02, should've arrived 1jan03, and so far,
> hasn't arrived.
> amazon just asked me to rate the seller (i previously didn't know they
> kept track of customer ratings of individual sellers), and i saw this:
> http://s1.amazon.com/exec/varzea/tg/customer-feedback/-/A12BYY8G6HHPNY/0/05
> not good.
> i've sent at least 3 emails to various addresses at totalcampus.com.
> only one of them were answered (by a form letter) telling me that the
> order was already shipped.  the carrier they use apparently doesn't let
> you track your order.  how convenient.
> i'm now contemplating action.  i don't care about the 13 bucks; the
> money means nothing to me.  i'm the farthest thing from being miserly.
> however, judging from all that feedback, these people are clearly pretty
> dishonest, and someone needs to do something about it.
> i'm pretty sure amazon.com won't care about my complaints, but i'll try
> anyway.  i was thinking of contacting a DA in colorado (where the
> totalcampus.com lives, i think), but i'd like to hear what other people
> think.
> any ideas?
> peter

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