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2003 Jan 10 10:53

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Re: [vox] first bad experience with e-commerce - need advice
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Re: [vox] first bad experience with e-commerce - need advice

Personally, I'd wait another few weeks: not *all* of the comments were
bad (only about 70-75% - though I realize the good ones could've been
fake...), and of the awful ones, most of them did receive their
products (though an alarming number did not). You still have a
reasonable chance of receiving your book, with poor-quality service;
so I'd wait a bit: if you get your book, it's probably not worth
bothering about. If you don't, then I would definitely think in terms
of legal action. Heck, with that many complaints, you could maybe
think about a class-action lawsuit...


On Fri, Jan 10, 2003 at 10:37:48AM -0800, Peter Jay Salzman wrote:
> hola,
> i ordered an out-of-print book from amazon.com.  it was actually sold by
> a private seller, amazon@totalcampus.com.  amazon advertises books being
> sold by other companies and individuals in addition to selling its own
> merchandise.
> the book was ordered 11dec02, should've arrived 1jan03, and so far,
> hasn't arrived.
> amazon just asked me to rate the seller (i previously didn't know they
> kept track of customer ratings of individual sellers), and i saw this:
> http://s1.amazon.com/exec/varzea/tg/customer-feedback/-/A12BYY8G6HHPNY/0/058-0205820-9233407
> not good.
> i've sent at least 3 emails to various addresses at totalcampus.com.
> only one of them were answered (by a form letter) telling me that the
> order was already shipped.  the carrier they use apparently doesn't let
> you track your order.  how convenient.
> i'm now contemplating action.  i don't care about the 13 bucks; the
> money means nothing to me.  i'm the farthest thing from being miserly.
> however, judging from all that feedback, these people are clearly pretty
> dishonest, and someone needs to do something about it.
> i'm pretty sure amazon.com won't care about my complaints, but i'll try
> anyway.  i was thinking of contacting a DA in colorado (where the
> totalcampus.com lives, i think), but i'd like to hear what other people
> think.
> any ideas?
> peter
> -- 
> First they ignore you, then they laugh at you, then they fight you,
> then you win. -- Gandhi, being prophetic about Linux.
> Fingerprint: B9F1 6CF3 47C4 7CD8 D33E 70A9 A3B9 1945 67EA 951D
> _______________________________________________
> vox mailing list
> vox@lists.lugod.org
> http://lists.lugod.org/mailman/listinfo/vox
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