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The following is an archive of a post made to our 'vox-tech mailing list' by one of its subscribers.

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[vox-tech] FW: Your Amazon.com Inquiry
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[vox-tech] FW: Your Amazon.com Inquiry



Another example of Amazon.com intelligence...
--- Begin Message ---
Dear Micah,

Thank you for writing to us at Amazon.com.

I am sorry you have encountered problems while using our web site.
>From our end, we have not had any server problems recently--it is
possible that the problem is with your provider, or somewhere in
between.

Many times, the issue can be traced to a large number of people trying
to use the internet, and Amazon.com, all at the same time.  If the
problem was caused by high network traffic, you should be able to
place your order simply by trying again at a different time.

In addition, there are a few basic troubleshooting steps that will
help to resolve about 80% of the problems that involve normal internet
and traffic related errors.  I hope that trying one of these basic
tips will help you complete your order:

1) Try reloading.  If the site is taking a long time, or if a page
loads halfway, or even if the page loads for a long, long time, often
simply clicking the "Stop" button at the top of your browser and then
clicking "Reload" or "Refresh" solves the problem.

2) Try clearing your cache.  Most web browsers temporarily store a
local copy of every page you visit on the web.  Clearing your cache
deletes all of those files and makes room for new ones.  Go to the
"Cache" or "Temporary Internet Files" option on your web browser (on
Netscape, go to "Options" and choose "Network Preferences"; if you
use Internet Explorer, go to "Tools" and choose "Internet Options"),
and delete the files stored in your cache.

3) Try our "Text Only" site (http://www.amazon.com/text).  If the page
hangs while loading, or takes far longer than it should, then visiting
our text-only site should clear up the problem.  It's faster because
it doesn't display any images.  In many cases, especially with slower
connections, the text-only site works wonders.

4) Try our Standard Server.  If you have trouble accessing the order
form, or if the order form causes an error on the final step, trying
the transaction over the Standard Server will allow the order to go
through.  (Naturally, you won't want to enter your full credit card
information on the Standard Server--simply enter the last five digits
on your card, then phone or fax us with the complete number.)

If none of these suggestions solves the problem, you may need to
upgrade your browser or contact your Internet service provider
directly for further assistance.

I hope that you are able to resolve this situation and place your
order.  We look forward to your next visit to our site.


Best regards,

James W.
Amazon.com... And You're Done
http://www.amazon.com
==============================
Check your order and more: http://www.amazon.com/your-account



>Date: Mon Feb 03 09:02:04 PST 2003
>Subject: RE: Your Amazon.com Inquiry
>To:   cust.service02@amazon.com
>From: micah.cowan@wevtec.com

>Trust me, it is certainly *not* a memory cache problem. It is very
assuredly
a server misconfiguration. Steps to fix the problem are outlined in my
original email, which may be found below.

Cached web pages have never been known to produce erroneous character
encoding information.

-Micah

> -----Original Message-----
> From: cust.service02@amazon.com [mailto:cust.service02@amazon.com]
> Sent: Friday, January 31, 2003 5:10 PM
> To: micah.cowan@wevtec.com
> Subject: Your Amazon.com Inquiry
>
>
> Dear Micah,
>
> Greetings from Amazon.com.
>
> It sounds like you may be experiencing a memory cache problem.  Most
> web browsers "cache" pages, meaning they temporarily store a local
> copy of every page you visit on the web.
>
> The quickest solution is a "forced" reload to ensure that you are
> looking at a fresh copy of the page, and not the version stored in
> your cache.  A forced reload instructs your browser to bypass the
> cache and retrieve the page from the original server.
>
> To force reload, hold down the "Shift" key and click on the "Reload"
> or "Refresh" button in your browser.
>
> To help prevent this problem in the future, you can reset your cache
> size.  Go to the "Cache" or "Temporary Internet Files" option on
your
> web browser (in Netscape, go to "Options" and choose "Network
> Preferences"; if you use Internet Explorer, go to "Tools" and choose
> "Internet Options"), and make sure you have your memory cache set
> to 3000 kilobytes, and your disk cache set to 5000 kilobytes.
>
> You may also want to clear your cache; you can do this by following
> the path outlined above for resetting your cache size.  By clearing
> your cache, you are deleting all of those files and allowing more
> room for new ones.
>
> I hope these suggestions help.  Thanks for shopping at Amazon.com.
>
> Please let us know if this email resolved your question:
>
> If yes, click here:
> http://www.amazon.com/resolved-yes?comm_id=bhxu4148
> If not, click here:
> http://www.amazon.com/resolved-no?comm_id=bhxu4148
>
>
> Best regards,
>
> Vivek Dubey
> Amazon.com... And You're Done
> http://www.amazon.com
> ==============================
> Check your order and more: http://www.amazon.com/your-account
>
>
>
> >Date: Fri Jan 31 14:23:19 PST 2003
> >Subject: Character encoding
> >To:   webmaster@amazon.com ,  www@amazon.com
> >From: micah.cowan@wevtec.com
>
> >
> On loading a page such as:
>
> http://www.amazon.com/exec/obidos/ASIN/043935806X/ref%3Dilm%5Frc%
> 5F431819/10
> 4-9833950-7355109
>
> Non-ASCII characters (such as the name of Mary GrandPré) are not
> displaying
> properly. The browser I was using to view it was MSIE 6.0 on Windows
> XP.
>
> The problem appears to be due to the fact that niether the web page
> nor the
> server are sending information about the character set in use for
> this web
> page, and MSIE assumes that UTF-8 is being used, rather than
probably
> Windows-1252 or ISO-8859-1.
>
> A fix for this would be to cause the server to fill in information
> about the
> character encoding in the HTTP Content-Type field, e.g.:
>
> Content-Type: text/html; charset=iso-8859-1
>
> or to replace 8-bit characters with equivalent HTML character or
> entity
> references, such as:
>
>   Mary GrandPré
>
> Hope this helps,
> Micah Cowan
>
>
>


--- End Message ---


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