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[vox-jobs] [fwd] Technical Support Engineer-Enterprise, Google,Mountain View
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[vox-jobs] [fwd] Technical Support Engineer-Enterprise, Google,Mountain View



----- Forwarded message from Monika Goyal <mgoyal@google.com> -----

Job Description-Technical Support Engineer-Enterprise, Google, Mountain
View: 

The Google Enterprise team is seeking a Technical Solutions Engineer (TSE)
to provide on-site support in system configuration, network setup,
replication and diagnosis of customer problems for the Google Search
Appliance. This individual will conduct face-to-face training, hands-on
testing, and certification for product delivery. The TSE will provide 24x7
technical assistance, consulting services and remote troubleshooting support
on a rotating basis. This individual will work closely with the Sales
Engineers and Sales Managers to improve the product's vision and to make
Google customers successful. 

Requirements: 

* BS degree in Computer Science or related technical degree. 
* Strong Linux/Unix system administration skills with understanding of basic
network administration. 
* 3+ years industry experience in Professional Services, engineering, or
systems engineering with deep understanding of Unix/Linux system
administration. 
* Hands on experience implementing, troubleshooting and supporting
Linux/Unix operating system, Internet-based applications, Apache web
servers, and Java application servers. 
* Strong knowledge of XML/XSLT, network protocols and scripting in Perl,
Python, or JavaScript. 
* Outstanding account management, follow-through and problem solving skills,
resourceful, and detail oriented. 
* Must be sensitive to sales situations and possess excellent customer
service skills. 
* Excellent customer skills and able to work in very stressful customer
situations. 
* Strong presentational and communication skills, both verbal and written. 
* Experience with training materials and support documentation development
is preferred. 
* Past experience with network appliance technical support is a plus. 

Please email resume to mgoyal@google.com. 
Best Regards, 
Monika
 
Thanks so much!
 
Best Regards,
Monika Goyal
Internet Recruiter
1600 Amphitheatre Parkway
Mountain View, CA 94043
 
Direct:   (650)253-2157
Email:  mgoyal@google.com
Website:   <http://www.google.com/> www.google.com

----- End forwarded message -----
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