I am Hamdy
Kamel, I have got your e-mail address
WEB. I am looking
for new JOB
in IT &
Computer field, Or in
the Customer Support Department.
You are very
welcome if you kindly can help.
is listed down in this e-mail.
ABD- ELWAHED MOHAMED KAMEL
AHMED KHALIL St. ZITON, 11321, Cairo-Egypt
+20 2 2834933 – Mobile: +20 010 155 2006
12th April 1973, Age 32
Technical Computer Institute
I am in the faculty of Arts, English
section; Open Educational Centre, Cairo
also I am in Goethe Institute (German
Excellent written and spoken – Mother tongue
Excellent written and spoken
to pursue a rewarding and challenging career in the field of Information
Technology, Large Computer Systems, Large Networks Implementation &
Installation, Systems Monitoring and Optimizing.
with Microsoft Windows NT/2000/XP/2003 Implementation/ Installation /
on running Microsoft Windows NT/2000 Installation / Enterprise
Networks and TCP/IP LAN / WAN Security / Internet settings.
well Understanding for Networking Essentials.
knowledge with Switches / Hubs Connectivity &
with Microsoft Office/Outlook & Outlook Express configuration &
troubleshooting For (IMAP4 – POP3) Protocols.
with Hardware Problems, Settings and troubleshooting.
With Microsoft Products (Win 9.X – Win NT 4.0 -- Office 2k, 97,XP-win2k
server, workstation –Win XP and any other network oriented
in Implementing and managing Help Desk Systems.
in Virus tricks and removals.
with Emailing handling and marketing.
installation and maintenance.
system and software installation.
support help desk.
- Develop customers service policies and
procedures to ensure consistent service and satisfaction.
- Troubleshoot and resolves non -routine
- Resolve major problems with orders,
delivery dates or service.
- Establish technical priorities,
standards, and procedures.
- Ensure sufficient systems capacity for
Group Computer , Customer support part- time engineer for the daily
customers PCs troubles.
the internal network including (installing , fixing , replacing and upgrading
all the software and hardware issues).
Computer & Technology, Cairo - PC dealership + (net
have fix and install another branch into the company that is a net café with a
total of 20 PC, that including all requirements of the entire
Engineer - Partner 2000
Computer & Technology, Cairo - PC dealership
was contracted by the Egyptian Engineering Company to travel to Jordan
(petroleum ministry) and install a Windows 2000 network including its
peripherals (plotters A0, scanners A0, colour small office ordinary scanners and
printers), implement a raster to vector system and archiving system. I was also
responsible for training the users for this system.
was contracted by the United Nations to travel to Iraq to install a microfilm
archiving system running under Windows NT (Clint server network impeded with
involved my taking a training course in the UK,
order to familiarise myself with the archiving system
and the microfilm reader computerized machine.
was contracted by Renard International Hospitality with Maintenance contract to
implement and install the entire
network with ADSL connection in order to allow 20 PC’s
to access the Internet as a common case in the Network.
Information Manager 1996 / 2000
Consultant Group, Cairo - PC dealership
was a large PC distributor / reseller. It had four branches in Cairo, each of
which had its own service department.
I was responsible for the day to day operation of the four service departments. I
had twelve engineers reporting directly to
was also actively involved in troubleshooting major hardware / software
problems, as well as offering consultancy services for the millennium
Engineer / Trainer
1994 / 1996
International Optronics, Salam City- Manufactures of lenses and computer
travelled all over Egypt installing PC systems and Networks in primary and
secondary schools. I was also responsible for the training of the
1988 / 1992
Organization for Industrialization – Military / domestic
was responsible for the assembling computers and software
to learn new tasks quickly.
to learn & understand technical concepts.
to manage multiple tasks.
time management and self-organization.
ability to work unsupervised.
Reading English Books, Watching DVD’s, Internet Activities.
Translations from and into Arabic as a par time Job.
via lots of utility programs including Archiving software such as email
retrieving, extracting and mail-list creating for
software such Adobe photo shop - Multimedia programs such as Micro soft movie
maker and Ulead Video Studio.
am working as a part- time English WRITTEN translator.