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The following is an archive of a post made to our 'vox-jobs mailing list' by one of its subscribers.

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[vox-jobs] I need Job
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[vox-jobs] I need Job

I am Hamdy Kamel, I have got your e-mail address

from the WEB. I am looking for new JOB in IT & Computer field, Or in the Customer Support Department.

You are very welcome if you kindly can help.

My latest CV is listed down in this e-mail.


13 AHMED KHALIL St. ZITON, 11321, Cairo-Egypt

Tel.: +20 2 2834933 Mobile: +20 010 155 2006


Date of Birth: 12th April 1973, Age 32

Nationality: Egyptian

Email: hamdy_kamel@hotmail.com



Educations & Languages:

Diploma of Technical Computer Institute  1994.

Recently I am in the faculty of Arts, English section; Open Educational Centre, Cairo University, (Fourth year).

Recently also I am in Goethe Institute (German language), (G 7).

Arabic: Excellent written and spoken Mother tongue

English: Excellent written and spoken

Germany: Learning.


Ambitious to pursue a rewarding and challenging career in the field of Information Technology, Large Computer Systems, Large Networks Implementation & Installation, Systems Monitoring and Optimizing.


Technical Skills:

  • Expert with Microsoft Windows NT/2000/XP/2003 Implementation/ Installation / Troubleshooting.
  • Expert on running Microsoft Windows NT/2000 Installation / Enterprise Environment.
  • Microsoft Networks and TCP/IP LAN / WAN Security / Internet settings.
  • Very well Understanding for Networking Essentials.
  • Excellent knowledge with Switches / Hubs Connectivity & troubleshooting.
  • Expert with Microsoft Office/Outlook & Outlook Express configuration & troubleshooting For (IMAP4 POP3) Protocols.
  • Expert with Hardware Problems, Settings and troubleshooting.
  • Expert With Microsoft Products (Win 9.X Win NT 4.0 -- Office 2k, 97,XP-win2k server, workstation Win XP and any other network oriented Apps).
  • Expert in Implementing and managing Help Desk Systems.
  • Specialist in Virus tricks and removals.
  • Expert with Emailing handling and marketing.


  • PC installation and maintenance.
  • Workstations system and software installation.
  • Software troubleshooting.
  • Technical support help desk.
  • Basic network troubleshooting.
  • Develop customers service policies and procedures to ensure consistent service and satisfaction.
  • Troubleshoot and resolves non -routine customer complaints.
  • Resolve major problems with orders, delivery dates or service.
  • Establish technical priorities, standards, and procedures.
  • Ensure sufficient systems capacity for organizational needs.

Work Experience:

Current Job


Technical Support Engineer  2005 / Now

Ashry Group Computer , Customer support part- time engineer for the daily customers PCs troubles.

Monitoring the internal network including (installing , fixing , replacing and upgrading all the software and hardware issues).


Previous Jobs

Owner  2002 /2005

Assiel Computer & Technology, Cairo - PC dealership + (net caf)

I have fix and install another branch into the company that is a net caf with a total of 20 PC, that including all requirements of the entire network.


Senior Engineer - Partner  2000 / 2002

Assiel Computer & Technology, Cairo - PC dealership

I was contracted by the Egyptian Engineering Company to travel to Jordan (petroleum ministry) and install a Windows 2000 network including its peripherals (plotters A0, scanners A0, colour small office ordinary scanners and printers), implement a raster to vector system and archiving system. I was also responsible for training the users for this system.

I was contracted by the United Nations to travel to Iraq to install a microfilm archiving system running under Windows NT (Clint server network impeded with windows2000).This involved my taking a training course in the UK, in order to familiarise myself with the archiving system and the microfilm reader computerized machine.

I was contracted by Renard International Hospitality with Maintenance contract to implement  and install the entire network  with  ADSL connection in order to allow 20 PCs to access the Internet as a common case in the Network.


Technical Information Manager 1996 / 2000  

Computer Consultant Group, Cairo - PC dealership                           

CCG was a large PC distributor / reseller. It had four branches in Cairo, each of which had its own service department. I was responsible for the day to day operation of the four service departments. I had twelve engineers reporting directly to me.

I was also actively involved in troubleshooting major hardware / software problems, as well as offering consultancy services for the millennium bug.


Computer Engineer / Trainer 1994 / 1996

Arab International Optronics, Salam City- Manufactures of lenses and computer services.   

I travelled all over Egypt installing PC systems and Networks in primary and secondary schools. I was also responsible for the training of the teachers.


Computer Trainee 1988 / 1992

Arab Organization for Industrialization Military / domestic manufacturer

I was responsible for the assembling computers and software installation.


Interpersonal skills:


  • Ability to learn new tasks quickly.
  • Eagerness to learn & understand technical concepts.
  • Ability to manage multiple tasks.
  • Excellent communication skills.
  • Great time management and self-organization.
  • The ability to work unsupervised.


  • Status: Single.
  • Interests: Reading English Books, Watching DVDs, Internet Activities.
  • English Translations from and into Arabic as a par time  Job.
  • E-commerce via lots of utility programs including Archiving software such as email retrieving, extracting and mail-list creating for advertising.
  • Graphics software such Adobe photo shop - Multimedia programs such as Micro soft movie maker and Ulead Video Studio.
  • I am working as a part- time English WRITTEN translator.

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